If you receive an item that was damaged during shipment, contact our Customer Service team within 14 days of receipt of order via firstname.lastname@example.org. Please have your order number, item number and tracking number from your original confirmation email ready.
Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps:
If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our Customer Service team as soon as possible by emailing email@example.com.
If there is extensive damage to the carton, refuse the order and contact our Customer Service team immediately by emailing firstname.lastname@example.org.
We will make every reasonable effort to reorder the item or credit your purchase in a timely manner. At this time exchanges are not possible and a new order will need to be placed.