At https://shop.timberland.com.my/, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 14 days of receipt of your order, provided it has not been damaged, washed, altered or worn.
Returning your https://shop.timberland.com.my/ merchandise is a breeze - please contact our Customer Service team at firstname.lastname@example.org. If your order was placed through a Timberland® Retail Store, it can only be exchanged back to a Timberland® store.
In order for a return to be accepted, it must meet the following conditions:
The item must be unused and unworn.
Item must not fall under return exceptions and custom products.
All returned items should be sent in their original condition and packaging including product bar code tags e.g. shoes and accessories should be returned with the original box. Please note that shoebox found to be damaged upon return will be not accepted for refund payment.
Do not paste anything on the product or shoe box.
If your purchase was eligible for gift-with-purchase promotion, please ensure that the gift is sent back together with the returned item.
Please note that we will send back any return items that do not fulfil all conditions.
Final Clearance items are considered final sale and are not eligible for return.
Partial return of items bought during sales promotions are not allowed and will be rejected.
Products under these model codes are not eligible for return due to hygienic reasons.
Product Care *Strictly No Exchange for all Product care, below listed are for reference only.
52" Rawhide Lace
Balm Proofer 150Ml: All Purpose Protector
Balm Proofer Xl: All Purpose Protector
Boot Sauce: Cleaner
Boot Sauce: Conditioner
Footwear Dry Cleaning Kit
Suede Restorer Brush
Waximum: Waxed Leather Protector
Product Socks *Strictly No Exchange for all Socks, below listed are for reference only.
2PP Basic Crew Socks
2PP Patterned Crew Socks
2PP Striped Speckle Crew Socks
3PP Boot Sock Gift Box
3PP Deer Pattern Crew Sock
3PP Marled Ribbed Crew Socks
3PP Nordic Crew Giftbox
3PP Pattern Crew Socks
3PP Quad Detail Quarter Socks
3PP Sagamore Beach Crew Socks
3PP TBL Logo Crew Socks
3 Pack Basic Low Liner Socks
3 Pack Camo Mix Pattern Crew Socks
3 Pack Plaistow Liner With Gripper Socks
3 Pack Sagamore Socks
3 Pack Sagamore Beach Invisible Socks
3 Pack Striped Casual Crew Socks
3 Pack Timberland Embroidery Crew Socks
3 Pack Timberland Sport Quarter Socks
4 Pack Camo Mix Pattern Crew Socks
Biddeford 3 Pair Low Cut No Show Socks
Biddeford 3 Pair Quarter Socks
Casual Crew 3 Pack Socks
Hiking Light Crew Socks
Men's Phd Outdoor Crew Socks
Men's Phd Outdoor Light Micro Socks
Men's Phd Outdoor Light Mini Socks
Men's Smartwool Phd Outdoor Light Crew Socks
Strafford 3 Pack Low Coolmax Line Socks
Strafford 3 Pack Ultra Low Liner Socks
If returns are shipped to us from outside Malaysia, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
Please note and keep the return tracking number until your account is credited. Postage or courier fee are not covered by Timberland.
RETURNS ON CUSTOM PRODUCTS
At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact our Customer Service team at email@example.com.
We'll do everything we can to take care of your return quickly. Your refund will be credited to your initial form of payment in 14 business days, in the amount of the purchase price. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally.