RETURNS

RETURN POLICY

 

At https://shop.timberland.com.my/, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 14 days of receipt of your order, provided it has not been damaged, washed, altered or worn.

Returning your https://shop.timberland.com.my/ merchandise is easy to do - please contact our Customer Service team at 1800-886-867 or at contactus@timberland.com.my. If your order was placed through a Timberland® Retail Store, it can only be exchanged back to a Timberland® store.

RETURN CONDITIONS

    In order for a return to be accepted, it must meet the following conditions:

  • The item must be unused and unworn.
  • Item must not fall under return exceptions and custom products.
  • All returned items should be sent in their original condition and packaging including product bar code tags e.g. shoes and accessories should be returned with the original box. Please note that shoebox found to be damaged upon return will be not accepted for refund payment.
  • Do not paste anything on the product or shoe box.
  • If your purchase was eligible for gift-with-purchase promotion, please ensure that the gift is sent back together with the returned item.

Please note that we will send back any return items that do not fulfil all conditions.

RETURN EXCEPTIONS

Final Clearance items are considered final sale and are not eligible for return.

Products under these model codes are not eligible for return due to hygienic reasons.


Shoe Care Products Style
52" Rawhide Lace TB0A1FSN0011ODD0OS
Air Raider TB0A1FKS0001ODD0OS
Balm Proofer 150Ml: All Purpose Protector TB0A1FJ80001ODD0OS
Balm Proofer Xl: All Purpose Protector TB0A1FJJ0001ODD0OS
Boot Sauce: Cleaner TB0A1FIW0001ODD0OS
Boot Sauce: Conditioner TB0A1FJU0001ODD0OS
Footwear Dry Cleaning Kit TB0A1FLF0001ODD0OS
Renew Buck TB0A1FL40001ODD0OS
Suede Restorer Brush TB0A1FNM0001ODD0OS
Waximum: Waxed Leather Protector TB0A1FK60001ODD0OS

 

Shoe Care Products Style
3 Pack Camo Mix Pattern Crew Socks (Black) TB0A1EIK001100L0OS
3 Pack Striped Casual Crew Socks (Black) TB0A1EIF001100M0OS
3 Pack Striped Casual Crew Socks (Light Grey Heather) TB0A1EIFC81100M0OS
4 Pack Camo Mix Pattern Crew Socks (Multi Color) TB0A1EIK001100L0OS
Biddeford 3 Pair Low Cut No Show Socks (Black) TB0A1ECR001100M0OS
Biddeford 3 Pair Low Cut No Show Socks (Ice Grey) TB0A1ECR020100M0OS
Biddeford 3 Pair Quarter Socks (Ice Grey) TB0A1ECS020100M0OS
Casual Crew 3 Pack Socks (Black) TB0A1EII001100M0OS
Casual Crew 3 Pack Socks (Dress Blues) TB0A1EII001100M0OS
Hiking Light Crew (Grey) TB0SW129043100L0OS
Hiking Light Crew (Taupe) TB0SW129043100L0OS
Men's Phd Outdoor Light Micro Socks (Charcoal) TB001065039100M0OS
Men's Phd Outdoor Light Micro Socks (Color: 039) TB001065039100M0OS
Men's Phd Outdoor Light Micro Socks (Taupe) TB001065039100M0OS
Men's Phd Outdoor Light Mini Socks (Mid Grey Heather) TB001066052100L0OS
Men's Phd Outdoor Light Mini Socks (Oatmeal) TB001066052100L0OS
Men's Smartwool Phd Outdoor Light Crew Socks (Medium Gray) TB001069052100L0OS
Men's Smartwool Phd Outdoor Light Crew Socks (Oatmeal) TB001069052100L0OS
Strafford 3 Pack Ultra Low Liner Socks (Black) TB0A1EB1001100L0OS
Strafford 3 Pack Ultra Low Liner Socks (White) TB0A1EB1001100L0OS

 

If returns are shipped to us from outside Malaysia, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.

If you need a return label, please contact our Customer Service team at 1800-886-867 or at contactus@timberland.com.my.

Please note and keep the return tracking number until your account is credited. Postage or courier fee are not covered by Timberland.

RETURNS ON CUSTOM PRODUCTS

At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact our Customer Service team at 1800-886-867

GETTING CREDIT

We'll do everything we can to take care of your return quickly. Your refund will be credited to your initial form of payment in 14 business days, in the amount of the purchase price. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally.